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Case Study: Microsoft Finance BPO

Financial Executives International TV

Microsoft Corporation
Taylor Hawes, Controller for Finance Operations

Runtime: 9:44

Click here to download video.

Key Takeaways:

  1. Microsoft’s OneFinance project was designed to drive business process excellence across 92 subsidiaries in 36 languages for global finance operations.
  2. Microsoft’s Business Process Outsourcing (BPO) partner co-developed and provided 50% of the cost to develop an ERP platform that Microsoft can later sell.
  3. Key Lessons:
    • Before starting a BPO project, assess your core processes to establish a baseline.
    • An effective change management program is a critical element in every phase of a BPO project.
  4. The ROI on the OneFinance project has been about 35%. It has generated over $100 million in benefits over a 7-year period.

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