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What are the Characteristics of World Class IT Governance Organizations?

Robert Stroud, International Vice President

Runtime: 4:49

Stroud is international vice president of ISACA and the IT Governance Institute. He also serves as an IT service management and IT governance evangelist for the Business Service Optimization business unit at CA.

Key Takeaways:

Organizations with World Class IT Governance have the following characteristics:

  1. Active board involvement.
  2. Well-documented processes and procedures.
  3. A balanced scorecard, including customer satisfaction metrics.
  4. A well-developed risk matrix.
  5. The ability to measure and report on business services.
  6. Open and honest communication with business units about deliverables and business decisions.

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